GENERAL TERMS AND CONDITIONS
1. Scope of the platform
1.1. Medipass is an online service platform that provides information for healthcare providers including but not limited to doctors, clinics and hospitals in Greece and abroad.
1.2. The internet platform is offered by the company Medipass PC, based in 2, Dimitras Street, Postcode: 15234, Chalandri, Athens, Greece.
1.4.- Medipass may, on occasions, amend these terms and conditions as well as the services provided.
2. Subject and Services
2.1.- In this platform, Users can find a database of medical professionals such as doctors, clinics etc and facilitate their health care travel.
2.2.- Medipass does not recommend or in any way suggest medical providers to the Users. The Medipass database offers general information concerning specific medical procedures, medical provider’s specialization, CV’s as well as means of communication, medical facilities and access information, hotels and accommodation, ratings and previews and estimation cost whenever it is available.
2.3. Information is based on data provided by medical professionals. Although Medipass collects and posts this data with care and diligence, is not responsible for any error or inaccuracy of the information provided by medical professionals.
3. Content and conclusion of contract
3.1. By filling out the search criteria, the User chooses the medical professional that he/she is interested in, without Medipass’ interference or suggestion. After finding the Medical Professional and the medical procedure that he/she is interested in, the User can send a request to the Company to initiate the communication with the chosen medical professional.
3.2. The communication request can be sent after the User registers and logs in to the internet platform. Registration requires that the User accepts these Terms and Conditions and refers only to the Users that are older than 18 years old, without prejudice to the par. 7.1.
3.3. Communication between Medical Professional and the User will be ensured via Medipass’ platform. Through a secure procedure, User may provide to Medical Professional any personal information required so as the latter sets up a preliminary treatment plan.
3.4. Medical Professional, within reasonable time (typically 24 hours), proceeds to a preliminary evaluation of the medical procedure required, its timeframe and duration, costs and any other parameter that can be foreseen.
3.5. If the User still wishes to proceed to the medical procedure required, he/she concludes the contract between him/her and the Medical Professional. After conclusion of the contract, the two parties will exchange any further information required for the prompt organization of the medical procedure.
3.6. Medipass is not a contracting party, since it does not provide any medical service itself (see par. 8 – Liability). The information provided on the platform - including the information provided by the healthcare providers and other third parties - cannot replace a medical consultation / examination and shall not be used to independently decide whether to commence or terminate a medical treatment.
4. Additional Services
4.1. After the conclusion of the contract, User can select “Additional Services” that can be provided before, during or after his treatment. Medipass will inform the User about the exact cost and procedure of any additional service offered through the platform.
4.2. An additional service can be any other service that is not directly related to the medical procedure, therefore, is offered in terms of facilitating and supporting the User. Indicatively, the following services are offered:
- Personal Assistant– Accompanied person who will support the User throughout the whole procedure, e.g. the conclusion of contract, his/her arrival and stay in the medical facilities until his/her recovery and his/her departure.
- Transportation from and to the airport, hotel and medical facilities.
- Flight tickets confirmation and hotel accommodation before and after the medical procedure. This service refers only to the trip organization in cooperation with contracting travel agencies and accommodation providers. Medipass has no liability for services of third persons, thus airlines and travel agencies are responsible for this kind of services (see below, par. 4.5.)
- Translation of any document required for medical treatment, as well as any travel document (i.e. visas etc., if needed)
4.3. Services mentioned above are indicative. Medipass retains the right to add or remove services from this list. Any additional service will appear in the website with a special remark so that it is distinguished from the main medical action.
4.4. Medipass prices every ‘additional service’ depending on the kind and extent of the service.
4.5. Medipass does not offer travel or touristic services, but only supports the User through these procedures. Contracts that concern transportation and accommodation are concluded directly between the Users and airline companies or travel agencies. Medipass is not a contracting party and is no liable for these services. User declares that he has read and understood the terms and conditions of these contracts. Any User’s claim regarding these services can only be risen towards the providers of these services.
5. Pricing and Payment
5.1. Use of the website, search of medical professionals as well as communication through Medipass platform is for free.
5.2. Cost of any service that Medipass provides or promotes will be announced before the conclusion of contract, so that the User will be aware of his financial obligations towards his contracting parties (Medical Professionals, Travel Agencies etc).
5.3. In case that the exact estimation is not possible in advance, the cost of services concerning medical procedures will be announced to the User within a reasonable extent. In any case User must always be able to cover all medical expenses.
5.4. Medipass, on behalf of the contracting parties, can claim advance payment or/and ID data and credit card confirmation to complete the contract procedure. In case the User chooses any “Additional Services”, Medipass can charge an extra amount as defined in the “Additional Services” pricelist. Medipass can also claim on behalf of the contracting parties any other amount related to the contract (transportation, accommodation or other extra services) as long as the User confirms that he is interested in this service.
5.5. Every payment will be exclusively deposited electronically via credit card, debit card, or bank transfer to Medipass’ account.
5.6. Right after deposit confirmation, Medipass will carry out payments to the contracting parties accordingly, if the User has not already selected to make directly payments. In this case, the deposit made towards Medipass is considered to be a deposit towards the service provider and the User has no other obligation.
5.7. Medipass does not accept payments related to the medical procedure itself as well as examination and hospitalization costs. These payments will be made directly to the medical professional (Doctor or Medical clinic).
6. Cancellation policy
6.1. In case the User withdraws from the treatment contract, Medipass retains the right to claim the amount of 100 € as a service fee, if the User cancels the treatment at the latest 15 days prior to the date of the appointment. The abovementioned fee rises up to 200 € if the User cancels the treatment in a shorter time than 15 days prior to the date of appointment. In case of force majeure or any unavoidable cause, cancellation of the treatment will be free of charge.
6.2. Confirmed airplane tickets, as well as any other reservation concerning touristic services (hotel, transportation), are subject to the policy, the terms and the conditions of the corresponding contracting party. Medipass accepts no liability for the deposits of the User towards these parties, no matter if the payments were made through the Medipass platform.
6.3. User can change the date of the treatment free of charge, if he announces the change to Medipass at the latest 15 days prior to the date of the appointment. In case the change request is announced to Medipass at a period shorter than 15 days prior to the date of appointment, the Company may charge the User the amount of 100 € as a service fee. In any case, User is responsible for changing the date of transportation and paying the according fees to the airline companies.
6.4. If the User has any request as above (e.g. cancellation, change of date), he/she will inform the company via email. This email will be forwarded to other providers containing all the important data.
7. Rights and Obligations
7.1. Medipass solely addresses to Users that are 18 years old and over. In case there is a request of medical treatment concerning an underage person, this request can only be filed with parental responsibility.
7.2. User bears the duty of sincerity as far as his/her personal information is concerned, so as Medipass can provide the best services possible. In case the User books an improper medical procedure, he shall not be exempted from costs of treatment. Thus, Medipass bears no responsibility and shall be absolved of any liability. Furthermore, Medipass keeps the right to claim compensation for any loss, damage and/any amount announced by third-party facilitators.
7.3. By registering, User obtains a unique account name or user ID (as applicable) and password, which he/she shall keep private and not announce any details to third persons. User agrees to keep his/her account details secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering correct account info is assumed by Medipass to be the rightful account holder. All transactions where the account info has been entered correctly will be regarded as valid. Under no circumstances, Medipass is liable for any loss or damage caused by misuse of User’s log-in details. (i.e. cost of bookings, down payments, additional charges etc.) Thus, in case of loss or leak-out of the abovementioned private account details, User shall immediately act to change them.
8.1. Unless it is stated differently in any of the paragraphs, Medipass is only liable for the specially remarked “Additional Services” and only for those that are executed by its own staff.
8.2. Medipass does not offer nor suggest medical or touristic services, instead just offers a database of providers. Medipass is not a contracting party in these agreements, thus accepts no liability for the services provided by Third Persons. (Medical Professionals, Travel Agencies etc.)
8.3. Any claim the User has (damage or loss, moral damage, mental anguish), can only be risen towards the contracting parties.
9. Data protection
9.1. Medipass manages the internet platform according to and within the meaning of the Regulation no. 2016/679 (EU) of the European Parliament and Council (General Data Protection Regulation). This Regulation protects fundamental rights and freedoms of natural persons and particularly their right to the protection of personal data.
9.2. To facilitate the agreement between the User and Medical Professionals, Medipass, having the User’s consent, can proceed to the collection of any personal data required for the preliminary treatment plan and evaluation. We are asking for User’s consent in order to make collection and processing of personal data clearer.
10. Applicable law
10.1. These terms and conditions are subject to the Greek law, as the law of the state of the company’s head office.
10.2. Any disputes arising out of or in connection to this agreement, shall be settled by the competent Courts of Athens, Greece.
11. Final provisions
11.1. Partial invalidity: In case any term is found to be invalid or cancelled as a result of any causes, the remaining terms and conditions shall remain in force and unaffected.
11.2. User declares that he/she has read and understood all the terms and conditions above and accepts them without prejudice.